How can we help?
Real humans. Replies within one business day.
Getting started
Install, grant Screen Time permission, pick your apps and set your first quests.
Billing & trial
Manage your 14-day trial, switch monthly or yearly, and update payment.
Troubleshooting
Shields, balances and bedtime not behaving? Quick fixes for common snags.
Setup guide
1. Install & grant permission
Download Screentime Nanny from the App Store or Google Play. On first launch, approve the Screen Time (iOS) or Family (Android) permission — this is what lets the app apply shields reliably and privately.
2. Create a parent PIN
Set a PIN to lock the Parents zone. Kids get the Play Zone; settings, ratings and reports stay behind your PIN.
3. Rate your apps
In Parents → Apps, mark which apps cost credits (games, social) and which earn them (reading, learning), and set a rate per minute.
4. Add quests & bedtime
Create real-life quests like "make your bed, +50" and set quiet hours. You're done — the balance does the rest.
Common questions
Make sure Screen Time / Family permission is still granted in your phone's Settings, that monitoring is turned On in the Parents zone, and that the app has a balance of zero for the blocked app. Restarting the device re-syncs the OS shield.
Balances update as governed apps are used and as quests are marked done. Pull to refresh on the Reports screen, and confirm the app you expect to earn or cost has a rate set.
Subscriptions are managed in your App Store or Google Play account settings. Cancel anytime — you keep access until the end of the current period.
Use "Reset PIN" on the parent gate, which verifies you through the account email on file. For security we can't recover a PIN any other way.
Still stuck? Talk to a person.
Email us with your device, OS version and a short description. We reply within one business day.